Frequently Asked Questions

Everything you need to know about your Body & Us experience.

Are your products suitable for sensitive skin?

Yes, all Body & Us products are formulated with dermatologically tested, clean ingredients specifically designed to be gentle on sensitive skin while remaining effective.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund, provided it is at least 50% full.

Do you test your products on animals?

Absolutely not. Body & Us is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

Are your packaging materials recyclable?

Sustainability is core to our mission. Our bottles are made from PCR (Post-Consumer Recycled) plastic, and our shipping boxes are 100% recyclable and FSC-certified.